Email: service@avelmoren.com
Phone: +86 131 1310 0722
Business Hours: 8:00 AM – 10:00 PM Daily

For an existing order, please provide:

• Your order number.
• The email address used at checkout.
• A clear description of your question or concern.

These details help us locate and review your purchase more efficiently.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.

Include your order number, a clear description of the issue, relevant photographs or videos, and—when applicable—a photograph of the shipping label and exterior packaging.

Please contact customer support before shipping merchandise back. Do not automatically send returns to our registered business address.

Once a return request is reviewed and approved, our team will provide the appropriate return warehouse address and instructions.

We aim to respond within 24 hours. Requests that require investigation with a carrier, payment provider, fulfillment partner, or return facility may require additional review time.