Avelmoren™ is owned and operated by Shanghai Cangfeng Technology Co., Ltd.

We offer practical products for children, students, families, school routines, organization, creativity, travel, play, and everyday life.

We aim to present products accurately. Minor differences in color, finish, texture, size, packaging, or screen display may occur and are not necessarily defects.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.

Available shipping methods and any applicable charges are calculated and displayed at checkout before payment is completed.

When tracking becomes available, it is normally sent to the email address provided at checkout.

Contact service@avelmoren.com with your order number. We will review the available shipment information and contact the relevant provider where appropriate.

Contact us as soon as possible. We may be able to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

Email service@avelmoren.com with your order number, the item you wish to return, the reason, and relevant photographs or videos where appropriate.

Do not send a return to the registered business address. Customer support will provide the approved return warehouse address and instructions.

Customers generally pay return shipping for preference-based returns. For a confirmed error attributable to us, we provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return is received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may need additional posting time.

Contact us promptly with your order number, a description, and relevant photographs or videos. We will review the issue and provide an appropriate solution for a confirmed error attributable to us.