Terms and Conditions
The rules that apply when you shop with Avelmoren™.
These Terms and Conditions govern purchases and related services through avelmoren.com. By placing an order, you agree to these Terms and our incorporated store policies.
Rules for orders, payments, shipping, returns, and support.
Clear processes for common order and delivery issues.
Mandatory consumer rights remain unaffected.
Store Operator & Acceptance
Avelmoren™ and avelmoren.com are owned and operated by Shanghai Cangfeng Technology Co., Ltd. By using the store or placing an order, you agree to these Terms and the policies referenced here.
Who May Purchase
You must have legal capacity to enter into a binding agreement in your jurisdiction. If purchasing for another person or organization, you confirm you have authority to act for them.
Customer Accounts
You are responsible for accurate account information, safeguarding credentials, and activity under your account. Contact us if you suspect unauthorized use.
Product Information
We aim to describe products accurately, but colors and details may vary by display, lighting, manufacturing, materials, or packaging updates. Measurements are approximate unless expressly stated otherwise.
Submission & Acceptance
Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily constitute acceptance. We may reject or cancel an order for payment issues, suspected fraud, inventory errors, pricing errors, delivery restrictions, or other legitimate reasons.
If payment was captured for a canceled order, the applicable amount will be refunded.
Prices, Taxes & Payment
Prices are shown in U.S. dollars unless another currency is displayed. The final total appears before payment. You authorize the selected payment provider to process the transaction and confirm the payment information supplied is valid and authorized.
Processing & Shipping
Orders normally process within 2–4 business days, or up to 5 business days during busy periods. Estimated U.S. carrier transit is generally 10–15 business days after dispatch.
See the Shipping Policy for full terms. Delivery estimates are not guarantees.
Returns & Refunds
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy. Approved refunds are normally initiated within 5–10 business days after receipt and inspection.
Damaged, Incomplete or Incorrect Orders
Contact us within 7 calendar days after delivery with your order number and relevant evidence. For a confirmed error attributable to us, we will provide an appropriate solution without additional cost caused by that error.
Order Changes & Cancellations
Contact us promptly. Changes or cancellations cannot be guaranteed after fulfillment begins. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Promotions & Discount Codes
Promotions are subject to their stated terms, availability, duration, product exclusions, and limits. Unless expressly stated, offers cannot be combined, transferred, redeemed for cash, or applied after checkout.
Product Use
Read product information, instructions, warnings, recommended age guidance, and packaging before use. Adult supervision should be provided where appropriate. Stop using a product that is damaged or appears unsafe.
Bulk Purchases & Resale
We may limit quantities or refuse orders that reasonably appear intended for unauthorized resale, commercial redistribution, or abusive purchasing activity.
Intellectual Property
Website content, branding, graphics, text, photographs, and design elements are owned by or licensed to us and may not be copied, reproduced, or commercially exploited without permission, except as allowed by law.
Reviews & Customer Submissions
Content you submit must be truthful, lawful, and non-infringing. You grant us a non-exclusive, worldwide, royalty-free license to use submitted reviews and related content for operating and promoting the store, subject to applicable law and our Privacy Policy.
Prohibited Activities
You may not misuse the website, interfere with security or operation, submit malicious code, scrape data unlawfully, impersonate others, commit fraud, or use the store in violation of law.
Services & Links
Third-party payment, delivery, analytics, and other services may be governed by their own terms. We are not responsible for independent third-party websites or services except to the extent required by law.
Events Outside Reasonable Control
We are not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, carrier disruption, labor action, government measures, network failures, or supply-chain interruption, subject to applicable law.
Disclaimers & Limitation
To the maximum extent permitted by law, the store and products are provided without warranties beyond those expressly stated or required by law. We do not exclude liability that cannot legally be excluded.
Applicable Law
These Terms are governed by applicable law, without limiting mandatory consumer protections available in your place of residence. Parties should first attempt to resolve concerns through customer support.
Severability & No Waiver
If part of these Terms is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver of future enforcement.
Changes to These Terms
We may update these Terms for operational, legal, or regulatory reasons. Updated Terms apply from the date posted, subject to applicable law.
Business Information
Please include your order number and the email address used at checkout so our team can assist you efficiently.
+86 131 1310 0722
8:00 AM – 10:00 PM Daily