Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Eligibility remains subject to the conditions below.

Email service@avelmoren.com with your order number, the product you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Wait for approval and return instructions before sending the item.

Unless the item arrived damaged, defective, incorrect, or incomplete, it should be unused, undamaged, complete, and in resalable condition with included parts, accessories, manuals, and original packaging where reasonably possible.

Proof of purchase through avelmoren.com is required.

Minor variations in color, finish, texture, dimensions, packaging, or appearance may occur due to manufacturing, materials, lighting, or screen settings and are not necessarily defects.

If the item simply does not meet your preference, you may request a return within the applicable window. Preference-based return shipping is generally the customer’s responsibility.

Do not automatically send merchandise to our registered business address. After reviewing and approving your request, customer support will provide the appropriate return warehouse address and instructions.

• Products clearly identified as final sale or non-returnable before purchase.
• Items materially altered, misused, damaged after delivery, or missing parts for reasons unrelated to an original product problem.
• Items returned in a condition that prevents reasonable inspection or resale.
• Items that applicable law does not permit us to accept.

Contact us within 7 calendar days after delivery with your order number, a description, and relevant photographs or videos. Include the shipping label and exterior packaging when appropriate.

For a confirmed error attributable to us, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution at no additional cost caused by that error.

Customers generally pay return shipping for preference-based returns. For a confirmed problem attributable to us, we provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns. No restocking fee is charged for an approved return.

Use a reliable, trackable shipping service and retain the shipping receipt and tracking information until the return is complete. The customer is responsible for the package until it is received at the approved return destination, except where otherwise required by law.

After an approved return reaches the designated location, it may be inspected. If approved, the refund is initiated to the original payment method within 5–10 business days. Your bank or payment provider may require additional posting time.

Approved refunds are normally issued to the original payment method. If that method cannot accept the refund, customer support will work with you on an appropriate alternative where permitted.

Exchange availability depends on current inventory and the circumstances. Customer support may instead arrange a replacement, refund, or return.

Contact us as soon as possible after ordering. We may be able to cancel or update an order before fulfillment begins, but cannot guarantee changes after processing or shipment preparation starts. No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection law.