Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Business days generally exclude weekends and applicable public holidays.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. This estimate does not include order processing time.

Delivery estimates are not guarantees and may be affected by carrier capacity, weather, address issues, security checks, customs where applicable, or events outside reasonable control.

Available shipping methods and applicable charges are calculated and displayed at checkout before payment is completed. Charges may vary by destination, order size, product, and available service.

Depending on inventory availability, destination, and order composition, an order may be fulfilled from our facilities or designated fulfillment partners. The shipping origin may differ from our registered business address.

Orders containing multiple items may arrive in separate packages.

Once an order is dispatched and tracking becomes available, tracking information is normally sent to the email address provided at checkout. Tracking events may take several business days to appear or update.

Review your address carefully before submitting an order. Contact us promptly if a correction is needed. We may be able to update an address before fulfillment begins, but cannot guarantee changes after processing or dispatch.

Customers are responsible for accurate and complete delivery details.

Availability depends on the product, destination, and carrier. If the selected service cannot deliver to the provided address, customer support may request an alternative address or cancel and refund the affected item.

Temporary gaps in tracking do not necessarily mean a parcel is lost. If tracking remains inactive beyond a reasonable period, contact service@avelmoren.com with your order number so we can review the shipment.

If a carrier confirms that a parcel is lost, we will review the available evidence and provide an appropriate replacement, reshipment, refund, or other reasonable solution according to the circumstances.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us promptly for review.

A carrier “Delivered” scan does not automatically prevent us from reviewing the circumstances.

Contact us within 7 calendar days after delivery with your order number, a description, relevant photographs or videos, and images of the shipping label and exterior packaging where appropriate.

Where international delivery is offered, transit times may be affected by customs. Unless checkout expressly states otherwise, recipients are responsible for applicable import duties, taxes, and clearance charges imposed by local authorities.